FAQs

 

Ordering

How do I place an order? Browse our menu, add what you like to your cart, and check out. At checkout, you'll choose a pickup slot for the next day.

Can I order for today? Orders need to be placed by 12 pm to be ready for pickup the next day. 

Why can't I select certain pickup times? Pickup slots are available between 12 pm and 8 pm, based on availability. If a slot isn't showing, it's likely already booked. 

Payments

What payment methods do you accept? We accept UPI, cards, and netbanking at checkout.

Are orders refundable? All sales are final. For details on order changes, cancellations, and quality concerns, see our Refund Policy.

The Food

Is everything eggless? Yes, everything at Palette is 100% vegetarian.

Do you accommodate allergies or dietary preferences? Our bakes are made in a kitchen that handles nuts, dairy, gluten and soy. Please reach out before ordering if you have specific concerns.

How long do the bakes stay fresh? Our bakes stay fresh for 3–5 days depending on the product. Storage instructions for each product are mentioned on their respective product pages.

Do you take bulk orders? Yes! Bulk orders are handled separately. Write to us on WhatsApp and we'll take it from there.

Pickup & Location

How will I know my order is ready? Your order will be ready at the start of your chosen pickup slot, just head over to our studio anytime during your slot.

Can I send someone else to collect my order? Yes. A friend, family member, or driver can collect on your behalf with your order number or confirmation screenshot. If you're using a delivery service like Uber, Porter, or Rapido, please share the rider's name and vehicle number with us on WhatsApp or Instagram beforehand.

Where are you located? We're in Banjara Hills, Road No. 1, Hyderabad. 

How do I find your studio? Head to this location - take the left just before Woodland Showroom. Ours is the first building on the right (you'll see a board named "Veena Pujari"). Head up to the fifth floor within that building, and we're right opposite the lift.

Amendments

Can I change or cancel my order? We don't accept cancellations once an order is placed. If you have ordered in advance and would like to change your order, a different flavour or quantity, get in touch with us at least 72 hours before your pickup slot. See our Refund Policy for details.

Other

Having trouble with payment or checkout? Try clearing your browser cache, switching browsers, or checking your internet connection. If the issue persists, reach out to us with a screenshot and we'll help sort it out.

Any other questions? Please reach out to us via WhatsApp or Instagram.